SERVICE ALWAYS COMES FIRST
Windermere Property Management / Lori Gill & Associates’ primary purpose is to provide high quality, full-service property management services by intensely focusing on our clients’ satisfaction. (This includes our property managers, property owners, tenants, employees, and Windermere sales agents).
Welcome to Your New Residence
We at Windermere Property Management / Lori Gill & Associates sincerely hope your stay in your new residence is a positive experience. If you have any questions or needs regarding your residence or future plans, please feel free to contact us. We do have a few policies which we would like to share with you.
Please read your lease. We have made strong efforts to spell out each party’s responsibilities. A lease is a legally binding contract and its conditions are enforceable by law. If you should have any questions regarding these provisions, please contact us.
Rents are due on the first day of each month. No invoice will be sent. We strongly suggest signing up for a Tenant Web Access account and setup AutoPayments. This convenient electronic feature will save you time, money, and assure that your rent is paid on time each month automatically. The Owners of your residence have obligations they must meet and rely upon your rental payments. It is imperative your rent be paid on time. If your rent is late, a late fee will be assessed. If for some reason you are unable to make the payment on or before the first of the month, please contact your property manager immediately to let them know when we can expect payment.
It is important that we work together to protect the condition of the property. Please treat this property as if were your own. Just as the Owner is expected to behave in a responsible manner during your tenancy, likewise, there are certain expectations placed on you, the Tenant.
We define an emergency as a situation where additional damage to the premises will occur if action is not taken. Examples of an emergency would be if there were a loss of heat or hot water, or if there has been a “breach” to the property which creates a true security problem or hazard to the Tenant. In the case of an emergency where property damage is occurring, it is the Tenant’s responsibility to act immediately to prevent further damage. If you have a true emergency, you must call 911. If you have a property emergency, call our office to be connected to your property manager. Our emergency maintenance line is monitored 24 hours per day 7 days per week including holidays.
Smoke and Carbon Monoxide Detector
Your smoke and carbon monoxide detectors have been checked prior to move-in. If there are not operating smoke and/or carbon monoxide detectors, please contact your Property Manager immediately. Once you take occupancy, it is your duty to maintain the smoke and carbon monoxide detectors by providing and changing batteries on a regular basis.
We highly recommend that you obtain renter’s insurance. The property owner carries insurance on the residence itself but this policy will not cover your personal possessions. The Insurance Information Institute reports that only 26% of renters have insurance protecting their personal property from vandalism, fire, theft, or water damage. A renter’s insurance policy can be obtained from any insurance broker, and is typically very reasonable. If you need a referral, please ask your property manager.
It is our job to help preserve the Owner’s asset by addressing any safety issues, maintenance and repairs. This often necessitates a property inspection which involves a visit to the property and a thorough walk through of the interior and exterior of the home. We will contact you in advance to schedule such a visit.
The property owner will expect you to return the residence in the same condition as you received it. In many cases, properties are returned to us in even better condition. We appreciate your tenancy and cooperation and look forward to a successful working relationship.